Privacy Policy

Scope of Policy

This policy explains how and when Lakewood International Academy (“Lakewood”, “we”, “us”, “our”) collects, uses, shares, and safeguards personal information across our websites, portals, applications, and related services.

Principles

By using our services, you acknowledge this Privacy Policy and, where applicable, consent to our processing and information-sharing practices. We follow principles consistent with South Africa’s Protection of Personal Information Act, 2013 (POPIA), including lawfulness, minimality, purpose specification, security safeguards, and data subject participation.

1. Interpretation and Definitions

2. Collecting and Using Your Personal Data

3. Use of Your Personal Data

• Provide, operate, and maintain services and features.
• Manage your account and user access.
• Communicate regarding updates, notices, support, and service messages (email, phone, SMS, push).
• Send news, event information, or promotional content (you may opt out at any time).
• Process and resolve your requests and support tickets.
• Analytics, quality assurance, security monitoring, and fraud prevention.
• Business transactions (e.g., merger, acquisition, or asset transfer) subject to continued protection of your data.

4. Disclosure of Your Personal Data

• Service Providers (e.g., hosting, analytics, communications) under contracts requiring confidentiality and POPIA-aligned safeguards.
• Affiliates following this Privacy Policy for aligned educational services.
• Business Partners to offer related services or promotions where permitted.
• Legal & Compliance where required by law, regulation, subpoena, or to protect rights, safety, or property.

5. Security of Your Personal Data

We implement technical and organisational safeguards appropriate to the risk (e.g., encryption in transit, access controls, monitoring). However, no method of transmission or storage is 100% secure.

6. Children’s Privacy

We do not knowingly collect personal information from children under 13 without verified parental consent. If you believe a child has provided personal information without consent, please contact us so we can remove it.

7. Your Rights (POPIA)

You may have the rights to:

• Access the personal information we hold about you.
• Correct or update inaccurate or incomplete information.
• Delete personal information where legally permissible.
• Object to certain processing, including direct marketing.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with the Information Regulator (South Africa).

We may require identity verification before fulfilling a request. Some requests may be limited by legal, regulatory, or operational requirements.

8. Retention and International Transfers

We retain personal information only as long as necessary for the purposes described or as required by law and policy. If we transfer information outside South Africa, we use appropriate safeguards (e.g., contractual clauses) to protect it.

9. Cookies, Analytics & Marketing Preferences

• Manage or block cookies in your browser settings.
• Opt out of marketing communications using the unsubscribe links in our emails or by contacting us.
• Analytics tools help us improve usability and performance; they do not give us direct control over third-party systems.

10. Changes to this Privacy Policy

We may update this Policy periodically. Changes take effect upon posting on this page. Please review this Policy from time to time for updates.

11. Contact Us

• Email: info@lakewoodacademy.co.za
• Phone: +27 10 023 6117
• WhatsApp: +27 72 741 3979
• Website: www.lakewoodacademy.co.za
• Address: 31 Modulus Rd, Ormonde, Johannesburg, 2091, South Africa

Consent Statement